Shipping Locations

This policy applies to orders shipped worldwide.

Delivery Times

Below are our estimated delivery times for all shipments:

• Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will be processed the following business day.
• Order Handling Time: 1 to 2 business days (Monday to Friday). Once processed, your order will be shipped using one of our trusted carriers.
• Transit Time: 5 to 7 business days (Monday to Friday).
• Estimated Delivery Time: 6 to 9 business days from the date of order.

Shipping Costs

All orders worldwide qualify for free shipping, with no minimum purchase required.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please reach out to our customer service team immediately. We are here to ensure that your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number. You can track your package using our Track your order page.

Need Help?

For any questions or concerns about your order or shipment, feel free to contact us at help@gentlyslumber.com. Our customer service team is available Monday to Friday, 9:00 am to 5:00 pm (GMT), and we aim to respond to all inquiries within 1 to 2 business days.

Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
EMail: help@gentlyslumber.com
FAQ: Frequently Asked Questions
Tel: +441437468163

Customer service hours: Monday to Friday from 9:00 AM to 5:00 PM (GMT).

We do our best to reply to your e-mail within 1-2 days.