Billing Terms and Conditions

Welcome to Gently Slumber

These Billing Terms and Conditions outline how Gently Slumber ("we," "our," "us") processes orders and payments in Australia. By placing an order with us, you agree to the following terms.

Payment Methods

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Union Pay
  • Visa
  • PayPal

Billing Information

  • Accuracy: You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our site. Please promptly update your email address and payment method information to ensure we can complete your transactions and communicate with you as necessary.

Order Confirmation and Invoicing

  • Order Confirmation: Upon placing your order, you will receive a confirmation email with the details of your purchase, shipping method, and billing information. This email serves as your receipt.
  • Invoice: An invoice will be included with your shipment, detailing all charges, including any applicable shipping costs and discounts applied.

Payment Processing

  • Authorization: By submitting your payment information, you authorize us to charge the specified amount to your selected payment method. All transactions are subject to authorization and fraud prevention measures.
  • Failed Transactions: If your transaction fails or is declined, we will notify you via email. You will need to provide an alternative payment method to complete your order.

Disputes and Chargebacks

  • Dispute Resolution: If you encounter any issues with your order, please contact our customer service team at help@gentlyslumber.com. We are committed to resolving any concerns promptly to ensure your satisfaction.
  • Chargebacks: Unauthorized chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you will be responsible for reimbursing us the chargeback amount along with any associated fees.

For more information: visit the contact us page

Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
EMail: help@gentlyslumber.com
FAQ: Frequently Asked Questions
Tel: +441437468163

Customer service hours: Monday to Friday from 9:00 AM to 5:00 PM (GMT).

We do our best to reply to your e-mail within 1-2 days.