FAQs

1. How long will it take to receive my order?
Orders are processed within 1 to 2 business days (Monday to Friday), with a transit time of 5 to 7 business days, resulting in an estimated delivery of 6 to 9 business days from the order date. Tracking details will be provided for delivery updates.


2. Do you offer free shipping?
Yes, free shipping is available worldwide. For more information checkout our shipping policy.


3. What payment methods do you accept?

We accept the following payment methods to accommodate our customers’ preferences:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • MasterCard
  • Shop Pay
  • Union Pay
  • Visa
  • PayPal

     

    4. Can I cancel my order after placing it?
    You can cancel your order within 24 hours of purchase. Please reach out to our support team for assistance.


    5. What is your return policy?
    You can initiate a return within 30 days of receiving your item. Refer to our Return Policy for detailed instructions.

     

      6. How long does it take to process a refund?
      Refunds are typically processed within 10 business days after receiving the returned product.


      7. How can I contact customer support?
      You can reach our support team via help@gentlyslumber.com or through our Contact page on the website.


      8. Do you ship internationally?
      Yes, we ship worldwide.


      9. Can I place bulk orders?
      Yes, bulk orders are accepted.


      10.How do I exchange a product?
      For exchanges, please visit our Return Policy page to learn more about the process.


      11. What if I receive a damaged product?

      Contact customer support within 30 days to arrange a return or exchange for any damaged item.


      12. How can I track my order?
      Order tracking information is provided upon shipment and can be accessed via the tracking page on our site.

      Contact form

      Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
      EMail:       help@gentlyslumber.com
      FAQ:       Frequently Asked Questions
      Tel:       +441437468163

      Customer service hours      : Monday to Friday from 9:00 AM to 5:00 PM (GMT).

      We do our best to reply to your e-mail within 1-2 days.