Return and refund policy

30-Day Easy Free Returns

At Gently Slumber, we want you to be completely satisfied with your purchase. If, for any reason, you’re not happy, we offer a simple and hassle-free return process—completely free of charge!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Free Returns: We cover the return shipping costs, so you won’t pay anything to send it back.

How to Return an Item

  1. Contact Us: Email our team at help@gentlyslumber.com with your order number and reason for the return.
  2. Get Return Instructions: We’ll send you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll email you a prepaid shipping label. Simply print it out and attach it to your package.
  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: After the inspection, your refund will be processed. It typically within 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Looking to swap for a different size, color, or product? No problem! Contact us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Address: 71-75 Shelton Street, Covent Garden, London, UK, WC2H 9JQ
EMail: help@gentlyslumber.com
FAQ: Frequently Asked Questions
Tel: +441437468163

Customer service hours: Monday to Friday from 9:00 AM to 5:00 PM (GMT).

We do our best to reply to your e-mail within 1-2 days.